Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Name and contact information (phone number, email address, mailing address)
• Property address and service location details
• Service preferences and special requests
• Payment information (processed securely through third-party providers)
• Communication records and service history

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our tree care services
• Schedule appointments and communicate about services
• Process payments and maintain billing records
• Send service reminders and follow-up communications
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in business operations (payment processing, scheduling software)
• When required by law or to protect our rights and safety
• With your explicit consent
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage and transmission
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records may be kept for several years for warranty purposes and business continuity.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt out of marketing communications
• Request deletion of your information (subject to legal requirements)

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with the revision date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: